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Shipping and Returns

Shipping and Handling

All orders are shipped via USPS Priority Mail.  USPS Priority Mail is a 2 to 3 day service.  Shipments will be shipped within two weeks of purchase.  Additional shipping charges may occur for bulk orders or returned packages due to an incorrect address.  Shipments on the Splash Drone will vary based on location shipping too. 

Shipping & Handling Charges - Standard Delivery in Continental United States

Order Total

Priority Mail Charge

$0 - $84.99

 $ 9.99

$85 - $169.99

 $ 12.99

$170 - $250

 $ 15.99

$251 +

 $  19.99

Shipments over $1,000 may incur additional shipping charges

Shipping & Handling Charge - International Orders

Order Total

Priority Mail Charge

$0 - $169.99

 $ 30.00

Shipments of more than 4 throw bags may incur additional shipping charges

 

Expedited/Overnight Services

This service is available upon request and subject to additional shipping charges.  Please contact us to discuss options and pricing.  info@h2orescuegear.com

 

 

Returns - Throw Bags and Rescue Gear

Terms of Return/Exchange - Excluding the Splash Drone and all Splash Drone accessories.

Shipping charges will not be refunded/paid by H2O Rescue Gear.  All returns or exchanges must be reported to H2O Rescue Gear within 14 business days from the time of purchase. 

Defective gear – Please email us about the issue.  Include your name, contact info, description of the issue and pictures.  info@h2orescuegear.com     

Returns - Splash Drones and Splash Drone accessories

If you are not entirely satisfied with your purchase, we are here to help. 

Before you can return an item, customers must contact us at info@h2orescuegear.com.  In your email, you must include the following:

  • Order Number
  • Which item you are returning
  • Reason for the returning

You have 7 calendar days to return an item from the date you received it.

Eligibility for Returns - To be eligible for a return your item MUST:

  • be unused and in the same condition that you received it.
  • be in the original packaging.
  • have receipt of proof of purchase
  • all returns are up to H2O Rescue Gears discretion

Refunds Policy - Splash Drones and Splash Drone accessories

For information on Swell Pro's, the maker of the Splash Drone, Refund and Replacement Policy please visit this link - http://store.swellpro.com/service